Some of our most Frequently Asked Questions....

Caring for Your Vulva Tree Purchase

We want your purchase from the Vulva Tree to remain a cherished part of your life for years to come so here are our top tips to keeping it in perfect condition:

CLOTHING

🌿 Machine wash warm, inside out, with like colours and fabrication
🌿 Only non-chlorine bleach
🌿 Do not tumble dry
🌿 Do not iron over text
🌿 Do not dry clean

YOGA MATS

🌿 Spot clean with soap and water

WATERPROOF TRAVEL BAGS

🌿 Do not dry clean

🌿 Do not expose to the sun

🌿 Keep in a dry place

🌿 Mix warm water with laundry detergent and clean the bag with terry washcloth or soft bristle brush.

🌿 Let the bag air dry.

How will I know which size to order?

For sizing, please refer to the size chart on product page.

There are two sizing charts included, one for the U.S and another for the UK.

If you're looking for that trendy oversized look we recommend ordering 1 or 2 sizes up.

Please note, we make every item to order to help us reduce waste, and while every item it protected by the Vulva Tree Guarantee, please take care to order the right size.

Are the colors displayed exact?

Please refer to the color chart available in the thumbnail images for alternative colors available. If only black or white are listed those are the only colors available.

Please note, that colors may slightly differ based on your phone/computer screen settings.

I have a promo code or coupon can I use it with another offer?

Promotional codes cannot be combined with any other offer or promotional code. Only one code can be used on any one purchase.

Simply enter it into the coupon/promo code box at checkout and your discount will be added.

How can I get in touch if I have a problem with my order?

For customer service enquiries please use the contact form here

We will reply Mon-Fri 9am-5pm.

How do I request a return or a refund?

As we believe in creating a sustainable eco-system, every item is printed exclusively for you within 24-hrs of placing your order to reduce waste and environmental impact.

Please see our Return Policy here for more information or if you are in the EU or the UK.

What are your production times?

Every item is lovingly made to order, therefore production times for orders can vary. whilst the majority of our orders will be dispatched within 1-3 working days, some orders can be delayed for a variety of reasons which are often outside of our control.

We therefore ask you kindly to allow up to 7 business days for production and dispatch.

What are your shipping times and will I have to pay any import charges?

Please consider there may be additional import charges for our Yoga Mats and Travel Bags outside the United States for which we have no control or further information.

Shipping times can vary but are estimated below;

From Dispatch:

US: 2-5 Business Days
UK & Europe: 3-15 Business Days
Rest of the World: 7-20 Business Days

What if I'm not in when my package arrives?

A signature may not always be required for delivery and if there is no one available to take delivery our carriers may attempt to leave it with a neighbour or in a safe, secure location.

A card may be left to advise this to you, or to confirm that the parcel has been returned to the local depot. You can then contact them to arrange collection or to schedule a new delivery date.

What is your commitment to sustainable production?

At the Vulva Tree, we're on a mission to reduce waste and become a sustainable brand and to help us achieve this goal we have created a state of the art print on demand production model which produces our apparel only after the point of sale, helping to massively reduce waste within our company and the environment. 

Can I purchase wholesale to sell in my store or studio?

Absolutely! We would love to partner with you to bring the magic of the Vulva Tree into your world.

Please send us an email to support@vulvatree.com and we'll get back to you to arrange a call.